I recently read QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life by John G. Miller and I recommend it to eradicate “blame, complaining, and procrastination” from the workplace.
The biggest takeaway for me was Miller’s assumption that today’s business culture lacks personal accountability, and that many people blame others for their own problems and conflicts.
Instead, we should ask, “What can I do to improve the situation?” And only by being able to ask this “question behind the question” can we truly take ownership of the problem and start working towards a solution.
The essence of the book is to make better choices by asking better questions–such as how can this affect your life? Would you actually have more of your desired results?
We face choices every day, and indecision is what leads to much procrastination.
Miller offer three simple guidelines for asking better questions:
begin with “What” or “How” (not “Why,” “When,” or “Who”)
contain an “I” (not “they,” “them,” “we,” or “you”)
Focus on action
By asking the questions behind the questions, we move away from victim mentality into controlled responses–in other words, we stop waiting for something to happen and we make things happen.
Published by edstillman
I grew up in Carlsbad, north San Diego County, lost my dad as a teenager, went into the USAF for four years and hired on with 3M in 1969. Received my AA from Santa Barbara City College, BA and Masters from Redlands University and after 33 plus years, I retired from 3M in 2002. As I look back on my life, I have been creating myself and developing my skill sets to be a business coach and a Vistage Chair. I am president of SEOT, a "personal improvement" consulting firm spending most of my time working with Central Texas executives running small to medium size for-profit companies who are focusing on improving their profitability greater than their competition. My area of interest is assisting senior executives in creating a better balance between business commitments and personal relationships. I also facilatate three leadership labs each consisting of a dozen owners, presidents and CEOs. We meet monthly both in a group setting as well as in a 1-to-1 coaching session. Our focus is to sharpen each others' skills in becoming better leaders, making better decisions and taking ourselves and companies to that next level.
Who are we? My members are experienced top executives who recognize that they don’t have all the answers and who actively seek the company of successful peers—both to give and receive insights and ideas. My members mine the 200 plus years of chief executive experience that comes together in our monthly meetings and members are eager to offer their own experience and insights in the process.
As a group, we spend our time exploring topics members can't discuss anywhere else. My members have many other places where they can engage in idle, "cocktail party" chatter. Our mission is to provide the setting for discussing the "undiscussable."
Where or who can you go to for confidential, honest feedback to assist you in minimizing your personal "Worry List"?
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