I recently read QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life by John G. Miller and I recommend it to eradicate “blame, complaining, and procrastination” from the workplace.
The biggest takeaway for me was Miller’s assumption that today’s business culture lacks personal accountability, and that many people blame others for their own problems and conflicts.
Instead, we should ask, “What can I do to improve the situation?” And only by being able to ask this “question behind the question” can we truly take ownership of the problem and start working towards a solution.
The essence of the book is to make better choices by asking better questions–such as how can this affect your life? Would you actually have more of your desired results?
We face choices every day, and indecision is what leads to much procrastination.
Miller offer three simple guidelines for asking better questions:
begin with “What” or “How” (not “Why,” “When,” or “Who”)
contain an “I” (not “they,” “them,” “we,” or “you”)
Focus on action
By asking the questions behind the questions, we move away from victim mentality into controlled responses–in other words, we stop waiting for something to happen and we make things happen.