Last week at our monthly CEO meeting, one of my members asked if anyone in the room ever felt their team was at war. Do you see…… Read more “What Constitutes High Performing Teams?”

A travel story that could have turned 100 plus tired and frustrated customers into a nightmare for Southwest Airlines. Blogging, emailing, 1-2-1’s throughout the week on how…… Read more “How do your Customers rate your Customer Service?”