We are almost a week into the New Year so here’s two views worth scanning… Dow 28,750 by 12/31/19;    To say that the stock market has been…… Read more “Econ Recon”

One of my CEO members shared a phrase earlier this year “…that one thing that matters”. For 2019, our peer-to-peer group members are making that phrase their…… Read more “…that one thing that matters”

  The linked HBR article made me think about extraordinary customer satisfaction. Is there a better experience and in reducing customer friction will we create a longer…… Read more “Reducing Customer Friction”