We were very fortunate in having Esther Weinberg, new Vistage Speaker conduct her workshop “Unpopular Conversations” to my Vistage Inside Branch Manager Group in September. Members and their leadership team were fully engaged and the timing was perfect with upcoming employee performance reviews and customer contracts being renewed. Esther’s intent was assisting attendees in becoming better prepared in handling low performing employees and dissatisfied customers.
Interesting to me was their committed action steps around 1. Engaging issues more quickly, 2. Having a predetermined intention vs. outcome, 3. Showing more appreciation, 4. Being sincere in helping employees become better, 5. Appreciating that clear conversations are kind and unclear conversations are unkind, 6.Key steps and process in staying firm with customers.
Esther Weinberg, The Ready Zone: firstname.lastname@example.org
Vistage Austin with 200 members and 17 peer advisory groups are making a difference one member at a time. Please reach out to me if you would like to know more.