Unpopular Conversations

We were very fortunate in having Esther Weinberg, new Vistage Speaker conduct her workshop “Unpopular Conversations” to my Vistage Inside Branch Manager Group in September. Members and their leadership team were fully engaged and the timing was perfect with upcoming employee performance reviews and customer contracts being renewed. Esther’s intent was assisting attendees in becoming better prepared in handling low performing employees and dissatisfied customers.

Interesting to me was their committed action steps around 1. Engaging issues more quickly, 2. Having a predetermined intention vs. outcome, 3. Showing more appreciation, 4. Being sincere in helping employees become better, 5. Appreciating that clear conversations are kind and unclear conversations are unkind, 6.Key steps and process in staying firm with customers.

Esther Weinberg, The Ready Zone: esther@thereadyzone.com

Vistage Austin with 200 members and 17 peer advisory groups are making a difference one member at a time. Please reach out to me if you would like to know more.

Ed Stillman

Published by edstillman

I grew up in Carlsbad, north San Diego County, lost my dad as a teenager, went into the USAF for four years and hired on with 3M in 1969. Received my AA from Santa Barbara City College, BA and Masters from Redlands University and after 33 plus years, I retired from 3M in 2002. As I look back on my life, I have been creating myself and developing my skill sets to be a business coach and a Vistage Chair. I am president of SEOT, a "personal improvement" consulting firm spending most of my time working with Central Texas executives running small to medium size for-profit companies who are focusing on improving their profitability greater than their competition. My area of interest is assisting senior executives in creating a better balance between business commitments and personal relationships. I also facilatate three leadership labs each consisting of a dozen owners, presidents and CEOs. We meet monthly both in a group setting as well as in a 1-to-1 coaching session. Our focus is to sharpen each others' skills in becoming better leaders, making better decisions and taking ourselves and companies to that next level. Who are we? My members are experienced top executives who recognize that they don’t have all the answers and who actively seek the company of successful peers—both to give and receive insights and ideas. My members mine the 200 plus years of chief executive experience that comes together in our monthly meetings and members are eager to offer their own experience and insights in the process. As a group, we spend our time exploring topics members can't discuss anywhere else. My members have many other places where they can engage in idle, "cocktail party" chatter. Our mission is to provide the setting for discussing the "undiscussable." Where or who can you go to for confidential, honest feedback to assist you in minimizing your personal "Worry List"?