A travel story that could have turned 100 plus tired and frustrated customers into a nightmare for Southwest Airlines. Blogging, emailing, 1-2-1’s throughout the week on how…… Read more “How do your Customers rate your Customer Service?”
Leadership Strategies
Forward Facing Dashboards
Forward Facing Dashboards (FFD)… Start with measureable weekly activities according to Dan Barnett, CEO and Owner of The Primavera Company. His workshop on Make or Break Execution:… Read more "Forward Facing Dashboards"
What does your credit worthy index look like?
Sunday's WSJ Small Business Section had an interesting article update on banks willingness to loan money to small and mid size businesses. As a business owner, president… Read more "What does your credit worthy index look like?"
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