Making Sustainable Scalable

Have you noticed that traffic is back on the Austin roads, more and more restaurants have wait times for dinner again, and business leaders are preparing for a return to the office this summer.  Many of us have our vaccine shots now, and our sales and marketing reps need to start traveling again. It feels liberating that the isolation is behind us.  So what are you doing to make sustainable scalable (MSS) in the 2nd half of 2021?

Grade or scorecard your organization in MSS with a 1 to 10 ranking. Whatever the number you select, ask yourself why wasn’t it one less than what you wrote down. Simon Sinek shared this years ago at a Vistage Chair conference in Dallas about his teenage daughter and her willingness to clean her bedroom. When asked from a scale of 1 to 10 what was her willingness to clean her room, she said a 3. When Simon asked why wasn’t it a 2, his daughter shared several beliefs that became the benchmark or baseline in moving from a 3 to a 5 to 7 over the summer months.

Measuring scale as a leadership team

What conversations have you and your leadership team had around MSS? Are you looking into new products, new services, adding another branch, expanding your geography? Money is cheap and if you aren’t growing, you are dying. Do you know your ratio’s and how your banker views your company and will measure/evaluate you when you ask for an increase in your LOC or a loan. For the above to have traction, you most likely looking into additional talent.

Build performance results by starting with culture

When interviewing potential new employees, my business owner members lead with culture (who we are, why we are who we are and our successes because of who we are). Some even share who we are not, with the hope that those who don’t see my member as a fit for them move on.

Do you have a structured Onboarding Process?  Mostly like you are scheduling 1st week, 2nd week maybe even 1st month, that said what about writing a personal letter to the spouse or sending a gift box to the family that arrives the first day the new employee reports for work. When onboarding new hires, do you assign one of your BOBs (best of best) to be the mentor. Do you let the mentee and the mentor know that whatever is asked, discussed or shared stays between them. Do you make it safe for the new hire to have someone they can count on to assist them in becoming the best they can be?

Accountability: a key benchmark for business performance

Accountability is a key component in MSS, the benchmark for year-in and year-out performance. If you can’t measure it, don’t do it. Whether KPI’s (key performance indicators) or OKR’s (objectives and key results) each employee from the CEO to the janitorial service reps should have measurable behavior that is accountable to the overall success of the company. Behavior and habits are what matters most. What are your key metrics, both rear-view and forward windshield view of what could we possibly become?  What’s working and what’s not. What’s critical and time sensitive? Are you growing equal to or greater than your rivals, competition, industry?  ROC (rate of change) 3/12 and 12/12 will be a key metric now. Does your association provide YOY data?

Many companies have been focused on defense, managing your fixed costs, RIF’s if needed and securing PPP funds to assist in keeping your BOBs on the payroll. By now you should have gotten rid of your C employees. Now behind us, we should be looking around the corner, focusing on offense and looking for that next opportunity, thus making the sustainable scalable. I wish you all new successes.

Now go take on your day!

Special Congrats to Dave Embertson and Paul Meyer

Our Vistage 4943 Peer Advisory Board met today in person after over 12 months of Zooming thanks to Covid-19. Most, if not all of us, have our vaccine shots, and we were looking forward in spending 4 hours together today over an extended lunch getting re-connected, and meeting for the 1st time Tanisha Johnson, COO and co-owner of A&P Quality Care in Austin.

Congrats to Dave Embertson, owner of Erling, he’s my 9th member with 5 or more years. Paul Meyer, co-owner of Fuse Architecture Studio received his 1st year plaque even though he’s finishing his 2nd year in our group.

April 2021 group photo at meeting

A full slate of issues and opportunity discussions took place sharing best practices on: Back-to-Work policies, maternity leave, recent hail damage to our offices, homes and autos, retention of our employees, staffing, recuiting and onboarding talent and what the new work experience and life’s priorities are in front of us. As we open our offices and as our employees return to the office in the months to come, what will the new norm look like and how has Covid-19 changed us, possibly forever?

I’m very proud and honored to be assisting these men and women in becoming better leaders, making better decisions and gaining better results.

After 15 years chairing, Vistage is the most meaningful chapter in my book called LIFE.

We are back in person…

My Austin business owner group is now officially returning to in-person meetings and coaching sessions effective April 1st.

Austin is on fire! As a CEO/Business Owner are you on a cone of a rocket, feel overwhelmed, recently promoted or just want to be around like-minded local SMB owners and senior executives? We meet monthly with a private executive two hour coaching session prior to a full meeting day with a room full of Austin’s brightest and most profitable leaders. Our below purpose and values have stood the test of time since 1955.

If you have a growing curiosity in the added-value of being in a Austin peer advisory group of 12 to 16 individuals, whether you are a CEO, Business Owner, Senior Executive, Rising Star or a local service provider reach out to me via text or email. We are 6 Austin Chairs, a dozen groups, 150 members, with multiple platforms to secure a correct fit for you and your company. I’ll contact you within 24 hours. Our 1st touch is a 15-20 phone call.

Continued successes,

Ed Stillman – Chairing since 2006 – 512-422-6232