I urge every CEO and senior executive that I work with to read Patrick Lencioni’s terrific management books…especially “The Five Temptations of a CEO”  (which I give to every new Vistage member) and “The Five Dysfunctions of a Team” ( which has been on the business best seller lists for some time…you can get a terrific video by the same title that is sure to change how you manage  your team. )

Lencioni’s newest book,  “Getting Naked: A Business Fable About Shedding The Three Fears That Sabotage Client Loyalty” is a must read not just for service providers but for any one whose business requires some degree of personal interaction with customers and clients aside from the transaction itself.